Privacy policy
Last Updated: August 31, 2026
This Privacy Policy explains how Frag Flex collects, uses, shares, and protects personal information when customers visit fragflex.us, create an account, place an order, subscribe to communications, or contact us.
Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Order and transaction details
- Payment confirmation information
- Account information
- Customer-support communications
- Product reviews or survey responses
- IP address
- Browser and device information
- Website activity
- Cookie and similar technology information
- Marketing preferences
How We Use Information
We may use personal information to:
- Process and fulfill orders
- Verify and manage payments
- Prevent and investigate fraud
- Provide customer support
- Send order confirmations
- Provide shipping and tracking updates
- Manage cancellations, returns, replacements, and refunds
- Resolve payment disputes
- Operate customer accounts
- Improve our website and services
- Maintain business and transaction records
- Comply with legal obligations
- Send marketing communications where permitted
Payment Information
Payments may be processed through third-party payment providers.
Frag Flex does not generally directly store customers’ complete payment-card information.
Payment providers process information in accordance with their respective terms, privacy policies, and security standards.
Sharing Information
Necessary information may be shared with service providers involved in operating our business, including:
- Payment processors
- Shipping carriers
- Fulfillment providers
- Website-hosting providers
- Ecommerce-platform providers
- Fraud-prevention services
- Analytics providers
- Advertising and marketing providers
- Customer-support systems
- Professional advisers
- Legal or government authorities where required
We do not sell personal information for monetary consideration.
Certain analytics or advertising activities may be treated as a sale, sharing, or targeted advertising under some privacy laws. Where applicable, customers may exercise available privacy choices by contacting us or using the controls provided on our website.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Operate website features
- Keep products in a shopping cart
- Remember customer preferences
- Analyze website traffic
- Improve website performance
- Prevent fraud
- Measure advertising effectiveness
- Personalize the shopping experience
Customers may manage cookies through their browser, device, or available website settings. Disabling certain cookies may affect website functionality.
Marketing Communications
Where permitted, we may send promotional emails or messages.
Customers may unsubscribe using the unsubscribe option included in a marketing communication or by contacting us.
Transactional communications, including order confirmations, support messages, security notices, and shipping updates, may still be sent.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no online transmission or electronic storage system can guarantee absolute security.
Data Retention
Information may be retained for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Prevent fraud
- Resolve disputes
- Maintain business records
- Meet accounting, taxation, and legal obligations
Privacy Rights
Depending on applicable law and customer location, customers may have rights concerning:
- Access to personal information
- Correction of inaccurate information
- Deletion of certain information
- Obtaining a portable copy of certain information
- Opting out of certain targeted advertising or data sharing
- Appealing a privacy-request decision where applicable
We may request reasonable information to verify a customer’s identity before completing a privacy request.
Authorized agents may be required to provide evidence of their authority to act for the customer.
Children’s Privacy
Our services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
Third-Party Services
Our website may contain links to or integrations with independent third-party services.
Frag Flex is not responsible for the privacy, security, or content practices of independent third parties.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The latest version will be posted on this page with a revised effective date.
Contact Information
For privacy questions or requests, contact:
Frag Flex
12510 W. Airport Blvd. UNIT C01-B
Sugar Land, TX 77478
United States
Email: support@fragflex.us
Phone: +1 601 342 0260